Motadata ServiceOps Platform

Motadata ServiceOps is an ITIL-compliant ITSM platform built on DFITTM (Deep Learning Framework for IT Operation). It empowers IT organizations to rapidly adopt changes across People, Process, and Technology to improve service delivery by leveraging AI. Our unified platform includes PinkVERIFY Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization without needing third-party tools.

Motadata ServiceOps Service Desk

Motadata Service Desk is PinkVERIFY Certified ITIL software that leverages DFITTM to enhance customer experience through AI-enabled Digital IT Service Management. Motadata Service Desk provides proactive support through a virtual agent to improve the service desk adoption and speed up the digital transformation.

Key Features

  • AI-Based Ticket Categorization
  • OOB ITIL based Automation Workflow
  • AI-Driven Technician Workload Management
  • Conversational AI–Chatbot for Self-Service
  • Bot framework for Custom Integration
  • Dynamic Form Rules for Service Catalog
  • Multi-Channel Self-Service
  • Multi-language Support
  • Mobile App for Requester and Technician
  • Multi-tenant Architecture

Motadata ServiceOps Asset Manager

Motadata ServiceOps Asset Manager is an ITIL compliant PinkVERIFY Certified ITAM solution that helps organizations to automate the end-to-end life cycle of both IT and Non-IT assets distributed across different geo-locations. Motadata Asset Manager provides greater flexibility to ensure compliance and tracking of Hybrid assets from a single platform. It improves ROI by Automating routine Asset Management tasks.

Key Features

  • Agent and Agent-less Automated Asset Discovery
  • IT & Non-IT Asset Catalog
  • Hardware and Software Asset Management
  • Built-In Multi-Function Remote Desktop
  • Configuration Management Database – CMDB
  • Purchase and Contract  Management
  • Automatic Uninstallation of Prohibited Software
  • Asset Movement and Gate Pass
  • Policy-Driven Automated Asset Baseline
  • Software and Hardware Compliance  Management
  • Compliance & Audit Reports with Report Builder

Motadata ServiceOps Patch Manager

Motadata ServiceOps Patch Manager is designed to help organizations to manage and streamline the patch management life cycle. Patch Manager automatically scans, detects, analyzes, and remediates all vulnerabilities across workstations and servers to ensure compliance centrally.

Key Features

  • Automated End Point Scanning
  • Policy-Based Automated Patch Deployment
  • Built in Patch Testing and Approval Workflow
  • Patch Rollback/Uninstallation
  • OOB Patch Compliance Report
  • Centralized Software Package Deployment
  • Remote Configuration Setup via Registry
  • Cross-Platform Patching